Every enquiry that arrives through chat, messaging apps, email or a call contains a signal about what the customer wants and how close they are to buying. Most of it is lost once the conversation ends. Conversational AI & Intent Analytics puts AI assistants on those channels to answer and qualify customers, and analyses every conversation, human or automated, to extract intent, objections and opportunities for your commercial team.
Where it helps
- Enquiries from websites and messaging apps waiting hours for a first reply
- Sales and support teams handling the same questions many times a day
- No record of why customers asked, hesitated or walked away
- Markets where customers expect to buy and get support through messaging rather than forms
What we deliver
- Conversational assistants. AI agents on web chat, WhatsApp, WeChat, messaging apps and voice, grounded in your products, policies and pricing, with handover to a person when needed.
- Intent classification. Each conversation tagged by purpose, product interest, buying stage and sentiment, whether handled by the assistant or a person.
- Lead qualification and routing. Buying intent recognized in the conversation, qualified against your criteria and routed to sales with the context attached.
- Insight reporting. Trends in questions, objections, competitor mentions and unmet needs, delivered to product, marketing and sales each month.
How an engagement runs
- Assess. We review your channels, conversation volumes and the knowledge the assistant will need, and agree where a person must take over.
- Build. We train the assistant and the intent models on your content and conversation history, and test them with your team before any customer sees them.
- Integrate. The assistant connects to your CRM and messaging platforms, and qualified leads flow into lead scoring and sales queues.
- Run. We monitor answer quality and handover rates, extend the assistant’s knowledge and refine the intent models as conversations change.
What changes for your team
- Customers get a useful first answer in seconds, at any hour
- Sales receives qualified conversations with the context already captured
- What customers ask and object to becomes a monthly input to product and marketing
